Roobet Privacy Policy

At Roobet, we respect your privacy and are fully committed to protecting the personal data you share with us. This Roobet Privacy Policy explains how we collect, use, store, and protect your information when you use Roobet online casino, visit our website, register an account, play at Roobet live casino tables, or access Roobet slots and our sportsbook. By using Roobet casino, completing Roobet register procedures, or logging in through Roobet login, you agree to the practices described below. We encourage you to read this document carefully before you begin using our services.

Who We Are

Roobet is owned and operated by Raw Entertainment B.V., registration number 157205, registered at Korporaalweg 10, Curaçao, and licensed under Curaçao OGL/2024/687/0427. Fiat currency transactions are processed by Raw Entertainment Ltd, a Cyprus-registered company (HE421735), located at Voukourestiou 25, Neptune House, 1st Floor, Flat/Office 11, Zakaki, 3045 Limassol. Throughout this policy, "we," "us," and "our" refer to these entities acting together as the operator of Roobet online gambling services.

Information We Collect

We collect several categories of information to operate Roobet casino safely, verify your identity, and comply with our legal obligations under our Curaçao license.

• We gather registration details such as your name, email address, date of birth, and country of residence when you complete Roobet register.
• We collect identity verification documents, including government-issued ID and proof of address, as part of our know-your-customer procedures.
• We record financial information related to your deposits and withdrawals, including cryptocurrency wallet addresses (BTC, USDT, USDC, ETH, SOL, SUI, BNB, XRP, TRX, LTC, DOGE) and fiat payment details used through methods such as Skrill, AstroPay, Interac, Pix, WebPayPlus, and UPI.
• We track your gaming activity, including wagers placed on Roobet slots, Roobet live casino games, Roobet Originals, and sportsbook bets, to calculate rakeback, loyalty rewards, and Roobet bonus eligibility.
• We automatically collect technical data such as your IP address, browser type, device information, and login timestamps when you access Roobet through desktop or the Roobet app.
• We may collect information you submit voluntarily, such as messages sent to customer support or entries related to a Roobet referral code or Roobet promo code.

How We Use Your Information

We use the information we collect for a variety of operational, legal, and promotional purposes connected to Roobet online casino.

• We use your data to create and manage your account, process Roobet login sessions, and verify your identity in accordance with anti-money-laundering regulations.
• We use financial information to process deposits, withdrawals, wagering requirements, and applicable fees, including the 1% fee on fiat deposits and the 2% fee on fiat withdrawals beyond the ninth in a rolling 30-day period.
• We use gameplay data to calculate Instant, Daily, Weekly, and Monthly rakeback, manage your level progression, and administer the Rakeback Vault.
• We use your contact details to send you information about a Roobet bonus code, Roobet free spins, RooSpins, Rain events, and other promotions, where you have not opted out.
• We use technical and behavioural data to detect fraud, prevent bonus abuse, and maintain the security of Roobet crypto casino transactions.
• We use your information to respond to enquiries submitted through our support channels, including support@roobet.com and CS@roobet.com.

Legal Basis for Processing

We process your personal data based on several legal grounds. We rely on contractual necessity to provide you with access to Roobet casino services once you register. We rely on legal obligation to satisfy licensing, anti-money-laundering, and tax reporting requirements. We rely on legitimate interest to prevent fraud, secure our platform, and improve Roobet casino app performance. Where required, we rely on your consent, for example when we send marketing communications about a Roobet casino promo code or new Roobet casino bonus.

Sharing Your Information

We do not sell your personal data. However, we may share your information with trusted third parties where necessary to operate Roobet online casino effectively.

• We share data with payment processors and cryptocurrency exchanges to complete Roobet deposit and Roobet withdrawal transactions.
• We share information with identity verification providers to confirm your eligibility to use Roobet casino login and gaming features.
• We share limited data with game providers such as Pragmatic Play, Evolution, Hacksaw Gaming, Nolimit City, BGaming, Play'n GO, Novomatic, NetEnt, Relax Gaming, OneTouch, MLive, and Hub88 to enable gameplay on Roobet slots and Roobet live casino tables.
• We share information with regulators and law enforcement agencies where legally required under our Curaçao licence.
• We share data with affiliate partners operating under the separate Roobet Affiliates programme where you have engaged with a Roobet referral code.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, remember your preferences, and analyse how you interact with Roobet online gambling features. Cookies also help us keep you securely logged in during Roobet login sessions and evaluate the performance of Roobet casino promo code campaigns. You may adjust your browser settings to limit cookie usage, though this may affect certain site functions.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to meet our legal, regulatory, and dispute-resolution obligations. Accounts become inactive after six uninterrupted months without a login, and we may retain associated records in accordance with applicable Curaçao regulations even after inactivity begins.

Data Security

We implement industry-standard technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. We encrypt sensitive information, restrict internal access on a need-to-know basis, and regularly review our security protocols to safeguard both your account and your Roobet crypto casino transactions.

International Data Transfers

Because we operate internationally and serve players across multiple regions, your data may be transferred to and processed in countries outside your country of residence. We take appropriate steps to ensure that any such transfer maintains a level of protection consistent with this Roobet Privacy Policy.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. We aim to honour these rights wherever legally applicable.

• You have the right to request access to the personal data we hold about you.
• You have the right to request correction of inaccurate or incomplete information.
• You have the right to request deletion of your data, subject to our legal retention obligations.
• You have the right to object to certain types of processing, including direct marketing related to Roobet bonus offers.
• You have the right to withdraw consent at any time where processing is based on consent.

To exercise any of these rights, you may contact us at support@roobet.com, and our team will respond within a reasonable timeframe.

Restricted Jurisdictions

We do not offer Roobet online casino services to residents of restricted countries, including but not limited to Australia, the United States, the United Kingdom, the Netherlands, Curaçao, Cyprus, and several other listed territories. If we determine that you are accessing our services from a restricted location, we reserve the right to suspend your account and restrict further access.

Children's Privacy

Roobet online casino is intended solely for individuals who meet the legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors, and we will take immediate action to delete any such data if we become aware of it.

Changes to This Policy

We may update this Roobet Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page periodically. Continued use of Roobet casino after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have questions about how we handle your personal data, or if you wish to raise a complaint, please contact our support team at support@roobet.com for general enquiries or CS@roobet.com for complaints. Our live chat support is also available 24/7 to assist you with privacy-related questions while you enjoy Roobet online gambling and Roobet live casino games.